Terms and Conditions

Payments can be made by:
Credit Card (Visa, Master Card, American Express)
Internet Money Transfer

This agreement is executed by and between “The Guest” and the agent for the property owner, Samson Waters S.A. de C.V., a company duly incorporated under the laws of Mexico, jointly and severally, hereinafter referred to as “Samson Waters”.

Terms & Conditions of rental by and between Samson Waters and The Guest:

RESERVATION DEPOSIT – a reservation deposit of 50% of the rental is amount is required to confirm any reservation. The balance of the total reservation amount is due and will be charged to the Guest, 30 days prior to the arrival date. All payments made are non-refundable for any reason. In some circumstances with some properties the balance of the reservation may be due 60 or 90 days before the arrival date.

SECURITY DEPOSIT REQUIREMENT – A $500 USD security deposit is required for all rentals which is payable 30 days prior to arrival. If paying with a credit card, a $500 USD hold will be placed on your credit card. Within 1 week of your departure, Samson Waters shall process the security deposit which shall be refunded if the Guest has fulfilled the terms of the contract. Samson Waters is not responsible for additional delays due to Guest’s credit card company processing times. If there is a breach of contract by the guest, the full security deposit will not be refunded and the Guest is responsible for any additional charges above and beyond the $500 security deposit and as such will be charged to the credit card on file. Should the Guest have paid using a different method, they will be asked to pay the additional charges via their preferred method of payment. A breach of contract is defined as but not limited to:

Damage to the property or the contents of the property. Guest is financially and legally responsible for all damage to the property.
Exceeding the maximum allowed occupancy as stipulated in the reservation contract.
Violating the building or homeowner association rules.
Smoking inside the property.
Pets on property.
Parties or gathering of excessive amount of people.
Noise Disturbances
Illegal or immoral acts
Maintaining hazardous, poisonous, corrosive or flammable substances.

SUBSTITUTION – Guest acknowledges and understands that should the property become unavailable for any reason during the Guest’s agreed upon occupancy, Samson Waters reserves the right to relocate the Guest to the best available and comparable property or Guest has the right for a full 100% refund of all monies paid if an agreement cannot be reached between the Guest and Samson Waters.

REFUNDS – If Guest needs to cancel their reservation then a refund is issued according to the guidelines and limitations outlined below:

50% of the amount paid by Guest will be refunded if cancellation occurs more than 60 days prior to the arrival date.
25% of the amount paid by Guest will be refunded if cancellation occurs 31-60 days prior to the arrival date.

No Refunds if cancellation occurs less than 30 days prior to the arrival date.
No Refunds are issued for rentals occurring between December 19th and January 7th.

HURRICANE POLICY – Samson Waters does not offer refunds or reschedule trips due to hurricane activity. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase travel insurance through your preferred outlet.

LIABILITY AND INTENT – Neither Samson Waters nor the owner of the property shall be responsible for any accidents or injuries to Guest before, during or after occupancy. Samson Waters, it’s owners and agents are not responsible for theft, lost or stolen items.

CONCIERGE SERVICES – Samson Waters Concierge Services are provided with the following guidelines and limitation outlined below:

Packages are based on 4 people for a one week period.

Additional fees may apply for longer durations or additional persons.

A minimum of one hour’s service shall be charged for each request received.

Only items marked with an asterisk * includes the price of the service or item to a certain limit. These limits include (groceries – 250$, live events/concerts, festivals, etc. – 250$, professional photography – 250$, private guide – 100$, Nanny Services – 100$, Private & Personal Security – 500$, Event Staff – 250$, In-home private masseuse – 150$, Personal Chef – 250$, Event Planning – 200$, Senior Care – 100$, Pet Care – 100$, Language Tutoring – 100$, Interpreter/Translation Services – 100$, Cleaning Services – 150$, Child Care – 150$, Airport Transfers – 150$, Gym Membership/Personal Trainer – 150$)

Airport transfers consist of a standard taxi or passenger van. Additional fees may apply for private transfers, upgraded vehicles or larger groups of people requiring transportation.

Reservations include the service and not the cost of the activity or product.

Personal Shopping Services and General Day to Day Errands includes the service and not the cost of the product.

Excursion service includes the service and not the cost of the excursion itself. Samson Waters uses 3rd party companies for all excursions and therefore are not liable for any injury, damages, theft, delays, cancellations, while attending said excursions.

Arranging vehicle rental, pick-up, & drop-off includes the service and not the cost of the rental.

Real-Estate Services includes referrals and introductions to trusted local companies and does not include and subsequent fees and commissions.

24/7 Emergency Services includes 24 hour on-call service whereas you can request any product or service provided by Samson Waters within the confines of previously mentioned limitations.

Relocation Services includes referrals and introductions to trusted local or international companies and does not include subsequent fees and commissions.
RESERVATION PRICES DO NOT INCLUDE – Expenses and items not mentioned, including, but not limited to: transportation, meals, insurance, telephone calls and other items of a personal nature.

PHYSICAL DISABILITIES – Mexico does not conform to international standards (including Canadian, American, & European) regarding accommodating persons with disabilities. Please consult with a Samson Waters representative before booking your unit to ensure your needs are met. Should a unit be booked without prior consultation and is not accommodating to a particular disability, Samson Waters will try to find alternate accommodations but is ultimately not responsible for re-reimbursement of funds paid.

PROOF OF CITIZENSHIP – To enter Mexico, you must have a valid Passport. This applies to children, toddlers, and infants.

All visitors to Mexico must also carry a Mexican Tourist Card, which is supplied by the airline carrier.

Mexican law requires that children under 18 years of age must travel with the consent of both parents. If a minor is traveling with only one parent, that parent must hold a notarized letter of consent from the absent legal parent or a copy of the death certificate is necessary. Failure to comply will result in denied boarding. Consult with your countries Mexican Embassy prior to travel to ensure you will not be denied entry into Mexico. Samson Waters or the owner is not liable for any issues regarding denied entry into Mexico and subsequent inability to utilize a Samson Waters unit.

RESPONSIBILITY – Tenant hereby assumes all risk of damage to any and all personal property of Landlord and Tenant, including household furniture and goods during such use and occupancy.

Tenant hereby assumes any and all risks associated with the foregoing and agrees to hold Landlord harmless from and indemnify Landlord against the same.

Some activities that guests engage in are especially dangerous, and include motorcycle, scooter, and four-wheeler (ATV) rentals, horse-back riding, SCUBA diving, deep-sea fishing, golfing, pool and ocean swimming and surfing.

The above lists are not all-inclusive, but simply point out some of the hazards of vacationing in foreign countries. Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property.

USE – It is agreed that the Premises shall be used only for residential purposes and for no other purpose whatsoever.

Tenant in his possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof.

Tenant further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancellation of any insurance policy covering the Premises.

Smoking is not permitted in any residence. A $150 fee may be charged for ionization, if smoking in the property is detected.

VENUE IN CASE OF DISPUTE – By booking a MEXICO vacation with Samson Waters, you acknowledge and agree that the venue for any dispute or claim that you may wish to make regarding vacation arrangements made by Samson Waters shall be made in the country of Mexico, in the jurisdiction of Playa del Carmen, Quintana Roo.

Contacting Us – If there are any questions regarding these Terms & Conditions you may contact us using the information below.

Samson Waters
Calle:Cozumel Lote1 Mza. 162 Col. Zahil-ha
Playa Del Carmen